POLICIES & SHIPPING:

Unless stated in the listing, all items are made-to-order. Most items will be made and shipped within 14 days of receipt of order and payment.

Payment

Payment is accepted through PayPal or by credit card. For the best buyer protection I recommend PayPal, if you don’t have an account, you can still pay using a debit or credit card!

Shipping

Items will be shipped within 7 -14 days of receipt of payment. If for some reason this can not be done, I will contact you and let you know. I make every single piece myself, whilst wrestling a busy toddler.

I am shipping from Australia. Packages to the rest of the world may take up to 2-3 weeks to arrive.

If your package does not turn up within the expected time frame, please contact me and I will do my best track down your item. Please be aware that Australia Post does not consider a parcel ‘lost’ before 30 days from the date of shipping, and I will not replace an item sooner than this.

I also cannot accept responsibility for any customs issues, costs, or refusals. If you are concerned about your country’s customs laws, please investigate before purchase.

Shipping Costs

I offer flat rate postage within Australia for $10 with tracking. Orders over AU$100 recieve free shipping.

International postage is a flat rate of $30 with tracking.

 

Refunds and Exchanges

I offer a 10 day full refund for return policy (excluding custom orders). If you are unhappy with your purchase for any reason, please contact me within 10 days of receiving it.

Please be aware that I cannot accept returns of custom orders.

Return the item in original condition, and I will refund the full price on receiving it back (excluding custom orders).

I cannot accept responsibility for postage charges.

 

Additional Policies and FAQs

Please note that these products are intended for hobby use only and not as a toy. They may contain small parts.

Please keep in mind that all items in this shop are completely handmade, and therefore some small imperfections may be present.